Shipping & Returns

What is your return policy?

All sales are final. However, it is our goal to make sure you get exactly what you want, every time. If you have any questions or concerns about an order, please email us at

Do you ship internationally?

Yes! At this time, we are able to ship to Canada via USPS First Class International shipping. (Currently, Canada is the only international destination where we are able to offer shipping.)

How fast will my order ship?

Most orders ship out of our Chicago warehouse via USPS within 1-3 business days of purchase. During high-volume shopping times, shipments may take a little longer. If there is any delay, we’ll send you an email shortly after you place your order to let you know. After your order ships, we’ll email you a tracking number so you know when to expect delivery.

Hat Details & Care

Are your hats adjustable?

Yes, all Rey to Z hats are adjustable. The Toddler hats, Child hats and Adult hats have a metal buckle in the back of the hat to adjust the size. The Baby hats have an elastic band in the back to accommodate a baby’s growing head size.

Are your hats washable?

Yes! All Rey to Z hats are machine washable. Just place them in a delicates bag on a gentle cycle, and hang to air dry.

What are the approximate inches of each hat size?

All Rey to Z hats adjust 1-2 inches both smaller and bigger. The inches listed below are the average size of the hat before it is adjusted:

Baby Hat (0M-12M) - 19 inches (elastic band)

Toddler hat (1Y-4Y) - 21 inches (metal buckle)

Child hat (5Y-10Y) - 25 inches (metal buckle)

Adult hat – 25 inches (metal buckle)

How much does the customization on the back of the hat cost?

Customized text costs an additional $12 per hat. Customized items require additional time to produce, and will ship out within 5 business days (even when expedited shipping is selected). Please note that if an order includes both customized and non-customized items, the full order will ship once the customized items are ready.

I’m interested in a collaboration. Is that something that’s available?

Absolutely. At Rey to Z, we love pursuing collaborations with like-minded businesses and individuals! If you are interested in collaborating with Rey to Z, please visit us here or email us at and share your story with us. Let’s see if we’re a good fit!

What about wholesale or affiliate opportunities?

If you are interested in wholesale opportunities, please email us at for availability and answers to any questions.

For affiliate opportunities, please visit here.

Social Media

How can I share photos with Rey to Z?

We love seeing your photos on social media! Please tag us at @ReyToZ and join the Rey to Z online community.